Retail

Complaints Management

State-of-the-art complaint management system. Complaints are added to Quor using the simple and intuitive form design within the system, or imported directly from customer systems, allowing users to add complaints quickly and accurately whilst supporting complex investigations and trending later.

Corrective Actions

Corrective actions are easy to add, investigate and complete. There is a powerful tracking function and in-depth trending tool supporting all the fields being entered. The system can guide the user through complex root cause analysis such as 5Y’s and fishbone. Bespoke workflows can be added to ensure actions are reviewed, approved and signed off in a timely manner.

Concessions

Using the same simple and intuitive form layout to ease the learning curve of the system, adding concessions are quick and easy to do with the ability to add bespoke grant and reject controls. Auto alerts and guided workflows allow for fast and effective communication and decision making in relation to potential impacts and/or root cause.

Dashboards

Look at the latest advanced dashboard and KPI module, including cross site trending, real time alerting from key identifiers, real time links to line monitoring equipment such as metal detectors and label verification and real time operational monitoring including yield, OEE and key variance management.

Audit manager

Audits are fully managed and integrated within Quor, you can create audit templates for all types of audits from QMS through to GMP and Hygiene. A direct link to Corrective actions, the ability to add central standards and clauses, as well as auto chasing for review and sign off are built in as standard. The advanced audit action plan is the perfect feature for meetings and quick review of individual actions or large complex action plans.

Paperless Factory

Complete quality checks, traceability records, production records and capture KPI data, currently handled by paper, on any device. Track operational performance in real time, raise actions, request assistance and escalate issues in real time. You can track, trend and report on all information at any time on any device from anywhere!

Supply Chain Manager

Introducing our most powerful and complete supply chain manager yet. Featuring the ability to instantly search entire supply chains by any criteria including country, ingredient and accreditation status. Interactive supplier specs, approval questionnaires, documents and risk assessments. No more completing documents offline or attaching signed PDFs.

Training

Fully interactive and dynamic training system which integrates seamlessly with every other module within Quor. Create courses, plan policy and procedure training, auto populate user training records and schedule refreshers at ease. Link directly to the document control module to ensure you never miss the requirement to train and update.

Advanced Management Tools

Here is a brief overview of some of Quor's advanced features. Get in touch for a free demo of our trending, alerting, KPI and task system, and see how Quor can change your business.

Compliance Overview

Quor's compliance modules have been built to maximise your efficiency by allowing quick and simple data entry with the additional powerful ability to trend and report against each of them. We offer paperless options for complaints, corrective actions, concessions, quarantines, document control and near misses.